Frequent questions

HOW CAN I PLACE AN ORDER?

Once the selected items have been added to the cart, just click on "Buy" and you will be guided step by step to complete your order.

WHAT ARE THE PAYMENT METHODS ACCEPTED?

You can pay with Paypal, Credit Card and Debit Card (Visa, Mastercard, Maestro and American Express circuits).

IS MY PERSONAL INFORMATION SECURE?

Our store uses "SSL" encryption, a protocol that encrypts personal information during purchase. For more information on the security of your personal information, please see our Privacy Policy.

WHICH BROWSER CAN I USE TO NAVIGATE ON ELASTEN?

We recommend Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Safari. Remember to always have the updated version of the browser.

HOW DOES THE SHIPPING WORK?

Themixedshop has as partners the most reliable factories to guarantee you the best price with always excellent quality.

Thanks to this partnership, your orders will be shipped from different countries such as Germany, USA, Thailand, Tibet, China, India, etc.

Our suppliers will send you tracking numbers to allow you to always know where your package is. In addition, we offer a money back policy

Since shipments leave directly from our warehouses, your order takes approximately 15-20 days to arrive. So don't worry if it doesn't arrive immediately, it's on its way.

HOW CAN I RETURN AN ITEM?

No problem! Contact us and we will help you with all the information for returning your items!

HOW CAN I CANCEL AN ORDER?

Cancellation must be made within 24 hours of purchase. Send us an email within 24 hours indicating the reason why you would like to cancel the order. The refund will be made within 24-48 hours of confirmation of the cancellation.

WHAT CAN I DO IF I RECEIVE DEFECTIVE PRODUCTS?

We always try to provide the best quality products to our customers.

But it can happen that a product is defective.

If it happens that a product is defective, you can contact us by email explaining the problem, remember to attach a photo or video to show us the defect.

We can offer you 2 different solutions, send you a new product, or make a full refund after you send the broken or defective product back to us.